Refund policy

We want you to feel good about your Faye & Rowan order. If you're not satisfied, you may return unworn items in their original packaging within 30 days of delivery for a full refund.

To start a return, contact us with your order number and we'll send a prepaid return label. Once we receive and inspect the returned item, we'll process your refund to the original payment method within 5–7 business days.

Items that are worn, damaged, or missing original packaging may not be eligible for a full refund. There is no restocking fee. Shipping costs are non-refundable unless the return is due to our error.

For hygiene reasons, earrings may only be returned if unworn and in their original sealed packaging.